| Warehouse Alder |
- Shipping Policy
- ~ All Shipments Made By UPS and LTL
- ~ 2-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way you may return in unused condition in original carton within 30 days for exchange or full credit. A 10% restocking fee will be charged for all non-defective returns.
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| Warehouse Alpha |
- Shipping Policy
- ~ All Shipments Made By UPS Ground
- ~ 1-3 Business days to ship out & receivetracking numbers
- ~ This supplier does not ship to Hawaii or Alaska.
- In-Stock Policy
- ~ Usually90% of products are in-stock at anytime
- Return Procedures
- ~ Refused Orders:
1. Refused drop shipments will be credited less a 10% restocking fee, freight and handling charges.
2. A new order is required for reshipment and charges will include freight and handling charge.
Returns:
1. A Return Merchandise Authorization number (RMA#) must be obtained from Wholesale Marketer Customer Support and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 30 days.
2. You must ensure that merchandise is returned to receive proper credit. Supplier Alpha does not track expired RMA#.s.
3. Freight on merchandise being returned to Supplier Alpha is to be prepaid.
4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at Supplier Alpha's warehouse.
5. Non-defective merchandise is ONLY RETURNABLE IF UNOPENED and will be credited at original invoice price less freight and handling charges and restocking fees of: 10% for orders 1 to 45 days, 20% for orders 46-90 days from invoice date.
6. Merchandise must be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests are accepted after 90 days of invoice/ship date.
7. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
8. Credit will be issued within 14 business days of receipt of merchandise at Supplier Alpha's warehouse.
9. All returns must reference a Purchase Order Number or a Supplier Alpha Order Number for each line item listed.
Carrier Loss, Damage/Pilferage
1. Claims for lost shipment, or damage/pilferage must be reported to Wholesale Marketer Customer Support within 10 days of delivery/expected delivery date. If you have filed a claim, the claim number must be given to Wholesale Marketer Customer Support when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require on-site inspection before the product can be returned.
Mis-shipments, mis-billings, and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to Wholesale Marketer Customer Support within 10 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.
2. Mis-shipments are credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount. Contact your customer to return the incorrect product.
3. Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.
4. If orders are duplicated or excess merchandise is shipped, you must contact Wholesale Marketer Customer Support and request an RMA#. Your customer should then be contacted and the second order should be refused or the excess merchandise returned, before credit will be given.
5. If it is proven that Supplier Alpha has made the error, a Returns Authorization Tag may be sent for your customer to return the product freight free. When the merchandise is returned, full credit will be given. Your help in contacting your customer to return product shipped in error helps to keep Supplier Alpha.s prices low and competitive.
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| Warehouse Amethyst |
- Shipping Policy
- ~ All Shipments Made By FedEx
- ~ 2-3 Business days to ship out & receive tracking numbers
- ~ This supplier does not ship to Hawaii or Alaska.
- In-Stock Policy
- ~ Usually 92% of products are in-stock at anytime
- Return Procedures
- ~ 6. Returns
6.1 No returns without Supplier Amethyst.s authorization.
6.2 Return Merchandise Authorizations (RA or RMAs) are valid for 10 business days from the date of issue.
6.3 Non-defective merchandise returns will incur a 15% restocking fee and must be unopened in resalable condition.
6.4 Orders can be returned up to 30 days from the time the order was shipped. Restrictions listed above will apply.
6.5 You will be refunded for the full product amount for any defective products which did not request replacement.
6.6 Replacements can be processed once the defective item has arrived back to us.
6.7 Return shipment fees are the responsibility of the customer.
7. Damages & Shortages
7.1 Damages and Shortages must be reported within 10 days of receiving the order otherwise it is processed as a non-defective return.
7.2 Packages must stay in the original condition which they were received until the carrier can process the damaged claim.
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| Warehouse Ash |
- Shipping Policy
- ~ All Shipments Made By UPS Ground and FedEx
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ You must have a Return Authorization(RA) number before returning any merchandise to Supplier Ash. You can request an RMA# by entering an RA request under Seller Summary. You will need the Order Number, Product SKU, reason for return, and if it is a replacement or a credit. Once you have provided Doba with the appropriate information, we will contact you with an assigned RMA number via the email address in your account.
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| Warehouse Aspen |
- Shipping Policy
- ~ All Shipments Made By DHL
- ~ 2-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 95% of products are in-stock at anytime.
- Return Procedures
- ~ They will gladly accept returns for the following reason: Defective/Damaged Buyers Remorse (within the 30 day return policy) Supplier Data Error Supplier Mis-shipment Wrong Item Ordered Fraud No restocking fees will be applied to the return, however the shipping will not be rehimbursed. If the return follows any of the following reasons: Buyers Remorse (within the 30 day return policy) Supplier Data Error Supplier Mis-shipment Wrong Item Ordered Fraud Then items must be in new condition and unused. The warranty does cover items that may have defects and break will in use, an RA can be set up for this reason as well.
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| Warehouse Birch |
- Shipping Policy
- ~ All Shipments Made By UPS and DHL
- ~ 2-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ All returns on non-defective items is subject to a $15.00 restocking fee.
1. Returns must be received 30 days from ship date.
2. You must ensure that merchandise is returned to receive proper credit.
3. Freight on merchandise being returned is to be prepaid.
4. Ship the return to: Fulfillment Center 1905 N 360 E Pleasant Grove, UT 84062
5. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed
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| Warehouse Bravo |
- Shipping Policy
- ~ All Shipments Made By FedEx Ground
- ~ 2-3 Business days to ship out & receive tracking numbers
- ~ This supplier does not ship to Hawaii or Alaska.
- In-Stock Policy
- ~ Usually 73% of products are in-stock at anytime
- Return Procedures
- ~ Dealers wishing to return merchandise to Supplier Bravo must first contact Wholesale Marketer and obtain a Return Authorization (RA) number. RA numbers are valid for 30 days from the date of issuance, and must be obtained within 30 days of ship date. Returns will be handled according to the following schedule:
| Return Condition |
Supplier Bravo Return Policy |
| Defective Upon Shipment |
Credit for cost of item(s) or replacement |
| Refused Delivery |
Credit for cost of item(s) minus 15% or $5 restocking fee* |
| Accepted Delivery |
Credit for cost of item(s) minus 15%-100% restocking fee* |
| Damaged, Missing Parts |
Non-Returnable |
** Supplier Bravo reserves the right to evaluate product return conditions and assess restocking fees at its own discretion. **
Defective products are eligible for credit or replacement within 30 days of dealer invoice date. Replacements will be shipped upon receipt of defective merchandise via ground shipment at Supplier Bravo's expense. All returns should be sent prepaid shipping to:
Fulfillment Center
517 West 100 North
Providence, UT 84332.
Return shipping on defective merchandise may be reimbursed up to the original shipping cost of the item (excluding the drop ship fee). Packages must have RA number written visibly on shipping box with a brief description of the product defect inside. All items must be returned in the original packaging. Supplier Bravo is not responsible for any item not received at its warehouse. Allow 10-14 business days for processing returns. SUPPLIER BRAVO DOES NOT HANDLE REPAIRS.
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| Warehouse Beech |
- Shipping Policy
- ~ All Shipments Made By UPS, FEDEX, DHL
- ~ 3-5 Business days
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way you may return in unused condition in original carton within 10 days for exchange or full credit. A 10% restocking fee will be charged for all non-defective returns, the supplier may charge additional on restocking depending on the condition of the item.
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| Warehouse Carbon |
- Shipping Policy
- ~ All Shipments Made By UPS Ground and DHL
- ~ 2-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Supplier Carbon accepts return within 30 days of shipment. All returns are subject to a 20% restocking fee. In addtion, shipping and handling will not be refunded.
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| Warehouse Cedar |
- Shipping Policy
- ~ All Shipments Made By UPS and LTL
- ~ 2-5 Business days to ship out & receive tracking numbers
- ~ This supplier does not ship to Hawaii and Alaska.
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ You must have a Return Authorization(RA) number before returning any merchandise to Supplier Cedar. You can request an RMA# by entering an RA request under Seller Summary. You will need the Order Number, Product SKU, reason for return, and if it is a replacement or a credit. Supplier Cedar ONLY takes returns on Defective items. Once you have provided Doba with the appropriate information, we will contact you with an assigned RMA number via the email address in your account.
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| Warehouse Charlie |
- Shipping Policy
- ~ All Shipments Made By UPS Ground
- ~ 5-6 Business days to ship out & receive tracking numbers
- ~ This supplier does not ship to Hawaii or Alaska.
- In-Stock Policy
- ~ Usually 96% of products are in-stock at anytime
- Return Procedures
- ~ Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way you may return in unused condition in original carton within 10 days for exchange or full credit. A 15% restocking fee will be charged for all non-defective returns.
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| Warehouse Chestnut |
- Shipping Policy
- ~ All Shipments Made By USPS and UPS
- ~ 5-7 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Chestnut will gladly accept returns for the following reason: Defective/Damaged (20% restocking fee) Buyers Remorse Supplier Data Error Supplier Mis-shipment Wrong Item Ordered (20% restocking fee) Restocking fees will be applied to the return.
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| Warehouse Coral |
- Shipping Policy
- ~ All Shipments Made By FedEx, UPS Ground
- ~ 2-3 Business days for the tracking numbers
- In-Stock Policy
- ~ Products are rarely discontinued
- Return Procedures
- ~ Products listed by Supplier Coral are first quality, manufacturer or warehouse direct. All sales are final. Most products come with a manufacturer’s warranty. All warranty claims must be made with the manufacturer or as instructed by the warranty. In the rare case that you receive damaged or defective products please contact Doba' member services immediately. If the product is damaged in shipping, a claim must be made with the carrier. If product was damaged or defective upon leaving the warehouse, you can be confident that Supplier Coral will come to a fair and satisfactory resolution.
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| Warehouse Crystal |
- Shipping Policy
- ~ All Shipments Made By UPS Ground and FedEx
- ~ Explaination
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ All sales are final.
No returns to Supplier Crystal.
The only returns that Supplier Crystal will take are in the event that the wrong item is shipped or the item was delivered damaged and signed for as damaged.
There is a 15% re-stocking fee for any items returned or refused by ship to customer.
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| Warehouse Delta |
- Shipping Policy
- ~ All Shipments Made By UPS Ground
- ~ 2-3 Business days to ship out & receive tracking numbers
- ~ This supplier does not ship to Hawaii or Alaska.
- In-Stock Policy
- ~ Usually 95% of products are in-stock at anytime
- Return Procedures
- ~ Supplier Delta customers must obtain a Return Authorization # before attempting to return any merchandise to Supplier Delta. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with Wholesale Marketer Customer Support first.
Supplier Delta will not accept any returned merchandise without a valid RA#
After obtaining an RA number, return merchandise to:
Returns Dept
12220 Parkway Centre Dr.
Poway, CA 92064-6867
(Return Auth #)
Supplier Delta will not be obligated to accept any returns of product submitted more than 60 days after shipment of such products to customer, excluding returns of defective product. RA#'s have a validity period of 30 days from the date of issue.
Restocking Fees
Non-defective merchandise returned to Supplier Delta for any reason other than a mis-ship of product, will be subject to a 15% restocking fee. Product must be received by us in original condition and within 30 days of our shipping date, or it cannot be accepted for return.
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| Warehouse Diamond |
- Shipping Policy
- ~ All Shipments Made By UPS Ground, FedEx Ground, Yellow Freight*, Preston*, Pit Ohio*, New England*
- ~ 2-3 Business days to ship out & receive tracking numbers
- ~ This supplier does not ship to Hawaii or Alaska. For all Samsung and/or Audiovox returns, please contact Samsung and/or Audiovox directly.
- In-Stock Policy
- ~ Usually 85% of products are in-stock at anytim
- Return Procedures
- ~ You must have a Return Authorization(RA) number before returning any merchandise to Supplier Diamond. You can request an RMA# by logging into your Doba account and pulling up the order you wish to return in your seller summary. Once you have provided Doba with the appropriate information, we will contact you with an assigned RMA number.
The following are Supplier Diamond Return Shipment Policies:
o DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
o Defective product must be in original factory carton with all original packing materials
o All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
o The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
o Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
o Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
o If the product is found to be non-defective, an inspection fee of 25% per unit, will be billed to your account.
o Supplier Diamond credits based on purchase price or current price, whichever is lowest.
DAMAGES
Supplier Diamond's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to Supplier Diamond for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact Wholesale Marketer for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
SPECIAL RETURNS
XBox XBoxConsoles - Supplier Diamond tracks serial numbers on all consoles. Defective return window is 30 days from original Supplier Diamond invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.
XBox Live - Defective return policy is 30 days from date of invoice. XBox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, XBox live communicator, and original box. Reseller will be billed for missing parts.
Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
PlayStation
PlayStation Consoles - Supplier Diamond tracks serial numbers on all consoles. Defective return window is 30 days from original Supplier Diamond invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.
Playstation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.
Nintendo
Nintendo Consoles - Supplier Diamond tracks serial numbers on all consoles. Defective return window is 30 days from original Supplier Diamond invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.
JVC: No returns for credit on color television, VCR, DVD or camcorder. Authorized service center repair only (800-537-5722)
Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)
Philips: All TV, TV/VCR, and Pronto Remote Control product are Factory Warranty only and cannot be returned to Supplier Diamond. See complete Philips guidelines here.
Philips End-User Return Policy: Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.
Samsung: Samsung will only accept product returns due to the inability of Samsung to service the product on a timely basis. RMA’s will be issue only to product that cannot be repaired within 30 days.
Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only.(800-631-3811)
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| Warehouse Dogwood |
- Shipping Policy
- ~ All Shipments Made By USPS and UPS
- ~ 2-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Dogwood will gladly accept returns for the following reason: Defective/Damaged Supplier mis-shipment Supplier data Error The supplier will charge a restocking fee of up to 25% of the purchase price as well as the return shipping.
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| Warehouse Gamma |
- Shipping Policy
- ~ All Shipments Made By UPS Ground
- ~ 2-3 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 78% of products are in-stock at anytime
- Return Procedures
- ~ Supplier Gamma customers must obtain a Return Authorization# before attempting to return any merchandise to Supplier Gamma. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with Wholesale Marketer Customer Support first.
Supplier Gamma will not accept any returned merchandise without an RA#. Return merchandise to:
Returns Dept
12220 Parkway Centre Dr.
Poway, CA 92064-6867
(Return Auth #)
Supplier Gamma will not be obligated to accept any returns of product submitted more than 60 days after shipment of such products to customer, excluding returns of defective product. RA#'s have a validity period of 30 days from the date of issue.
- Other Notes
- ~ Supplier Gamma will not accept orders for a single truck (this refers to a skate board truck, also known as the axle of a skateboard). You must order 2 Skateboard trucks, unless they are the following brands which automatically ship in pairs: Silver, Titan, Phantom, Tensor. However, if you have placed an order for a single truck, there is no guarantee that the order will be cancelled.
- ~ Pricing for trucks in each truck subcategory is for each individual item except for in one subcategory: The "Silver Trucks" subcategory prices trucks as a pair.
- ~ Unless noted in the product description or product name, color and styles may vary from the product image. Usually the logo is the same, but colors may vary.
- ~ Orders to Alaska or Hawaii are shipped via the USPS instead of UPS
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| Warehouse Garnet |
- Shipping Policy
- ~ All Shipments Made By FedEx
- ~ 2-3 Business days for the tracking numbers
- In-Stock Policy
- ~ Inventory is volatile
- Return Procedures
- ~ All returns on non-defective items is subject to a 20% restocking fee.
1. Returns must be received 30 days from ship date.
2. You must ensure that merchandise is returned to receive proper credit.
3. Freight on merchandise being returned is to be prepaid.
4. Ship the return to: Fulfillment Center 433 Industrial Drive Wales, PA 19454
5. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation (including a copy of the invoice or packing slip) and all parts.
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| Warehouse Hawthorne |
- Shipping Policy
- ~ All Shipments Made By UPS and USPS
- ~ 3-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ N/A
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| Warehouse Hemlock |
- Shipping Policy
- ~ All Shipments Made By UPS and USPS
- ~ 2-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Every product comes with our 100% satisfaction guarantee. If, after initial inspection, product is damaged or defective in any way you may return in unused condition in original carton within 30 days for exchange or full credit. Supplier DOES NOT accept buyer's remorse returns. A 10% restocking fee will be charged for all refused items.
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| Warehouse Magnolia |
- Shipping Policy
- ~ All Shipments Made By FedEx and UPS
- ~ 4-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Magnolia Design will gladly accept returns for the following reason: Defective/Damaged Damage During shipping Supplier Data Error Supplier Mis-shipment Wrong Item Ordered *will accept exchange, but will not pay for shipping A call tag will be sent out only when the supplier has sent the wrong item.
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| Warehouse Oak |
- Shipping Policy
- ~ All Shipments Made By FedEx and US Postal service
- ~ 2-3 Business days for the tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ If package has not arrived on time, or any questions concerning delivery please contact Fed EX Claims center. 1-800-463-3339 or www.fedex.com. All products contain a manufacturer warranty or distributor warranty, unless stated differently. Dead-on-arrival products, Short-shipments must be reported within 10 business days from delivered date. All returns must include a valid Return Manufacture Authorization (RMA) number (via e-mail). RMA number will be valid within 14 business days from issued date. Returned packages with an invalid or expired RMA number will not be accepted. All defectives product will be replaced within warranty period. All refunds are subject to 15% restocking fee. Full refund will be issued if replacement is not available. No UPS pick up service for all return merchandise. Shipping/Return-shipping costs are not refundable. Manufacturer Warranty information is available outside/ inside the packaging. If product is not covered by manufacturer warranty it will be clearly stated in the description on the website. Manufactures phone numbers for warranty issues will be available via email. Please provide an order number to help identify the proper manufacture or supplier warranty. Term of warranty varies by manufacturer. Customer is responsible for facilitation of warranty with manufacturer or distributor. Once you complete the checkout. You will not be able to combine additional orders. No exceptions. No walk-in return/replacement service will be accepted. No return or exchange after 30 days of proof of delivery. RMA number will be invalidated if return is not back with in 14 days. All returns must include a copy of the order inside the box. Important: Due to Sony warranty restrictions, all returns and warranty claims must be handled directly by Sony. No returns on Sony Notebooks.
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| Warehouse Onyx |
- Shipping Policy
- ~ All Shipments Made By UPS Ground
- ~ 4-6 Business days to ship out & receive tracking numbers
- ~ This supplier does not ship to Hawaii or Alaska.
- In-Stock Policy
- ~ Usually 80% of products are in-stock at anytime
- Return Procedures
- ~ A. We are not responsible for losses or damages sustained in transit. Any shortages or damages sustained in transit must be reported and noted at the time of receipt of merchandise and Supplier Onyx must be notified within 72 hours of receipt of merchandise.
B. For any and all returns a Return Authorization Number (RA#) must first be obtained before any merchandise can be returned, otherwise returns will not be accepted.
C. All cartons returned must have the RA# printed on the outside of the carton or the package will be refused.
D. No call tags will be issued for returns. All packages must be sent directly to Supplier Onyx by UPS or Post Office.
E. Your return must include a copy of the invoice showing the item(s) you are returning and the reason for return.
F. Only merchandise having a manufacturer.s defect will be accepted for replacement or credit. Misused or improperly cared for products will not be accepted. All returns will be replaced with the identical product returned unless the item is unavailable in which case credit will be issued.
G. Merchandise accepted for return for reasons other than manufacturer defects or errors are subject to a 20% restocking fee.
NOTE: Supplier Onyx is not obligated to accept any merchandise returned after 30 days from purchase. All defective claims must be made 30 days from receipt of merchandise or be subject to a 20% restocking fee.
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| Warehouse Orchid |
- Shipping Policy
- ~ All Shipments Made By UPS
- ~ 5-7 business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 95% of products are in-stock at anytime
- Return Procedures
- ~ Orders can be returned up to 30 days after the ship date for a full refund minus shipping charges. If you would like to return a product from your order simply log into your Doba account, request an RA in your Seller Summary and wait for Doba to foward you the RA information before shipping the package. You can expect a refund within 14 days of our receiving your returned product. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.Also Non-defective items may only be returned if the product is unopened.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Returns
Order # (Include your order number)
49-09 5th Street
Long Island City, NY 11101
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| Warehouse Pearl |
- Shipping Policy
- ~ All Shipments Made By UPS Ground
- ~ 2-3 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 80% of products are in-stock at anytime
- Return Procedures
- ~ Order something that you are not pleased with or that just didn't meet your expectations? Contact Wholesale Marketer within 30 days and you may return it for credit. Sorry, no returns on ribbon or special orders.
No returns without prior authorization.
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| Warehouse Ruby |
- Shipping Policy
- ~ All Shipments Made By UPS Ground
- ~ 2-3 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ If you have a problem or discrepancy with an order, contact our customer service department at support@wholesalemarketer.com.
Satisfaction Guaranteed!
If for any reason you are not satisfied with your order, we'll replace it or refund your money. If the order was not processed accurately, the freight costs are on us. We'll pay the freight to return the merchandise. If the order was processed correctly, but your order needs have changed, you'll just pay for the freight to return the merchandise and a nominal flat $5.00 restocking fee.
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| Warehouse Sapphire |
- Shipping Policy
- ~ All Shipments Made By DHL Ground, UPS Ground
- ~ 5-7 Business days forthe tracking numbers
- ~ Please verify that the mailing address and product quantities are submitted correctly. Once an order is submitted, we are unable to change the address or quantities or to cancel the order.
Unfortunately, Sapphire does not ship to Alaska, Hawaii, nor P.O. box addresses. Once an order is submitted, we are unable to change the address or quantities or to cancel the order. If an order from this supplier is refused, you may be charged a restocking fee of up to 25% of the purchase price as well as the return shipping.
- In-Stock Policy
- ~ Due to the excellent pricing and closeout nature of products in this supplier, product inventories are Very volatile. Inventories and Product items can change on a daily basis.
- Return Procedures
- ~ You can return most items within 20 days from the ship date. To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap where applicable). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return. For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less the original shipping fee and less a restocking fee of 15%. We cannot accept the return of certain items, including: Swimming suits, undergarments, body jewelry, software, factory-sealed sports collectible sets, cigars, wines, and perishable products (food items, chocolates, plants & flowers) and items shipped to APO/FPO addresses Other select items, as noted on the product detail page.
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| Warehouse Quartz |
- Shipping Policy
- ~ All Shipments Made By FedEx, UPS Ground
- ~ 2-3 Business days for the tracking numbers
- In-Stock Policy
- ~ Inventory is Stable
- Return Procedures
- ~ Supplier Quartz will gladly accept any new returned item purchased provided it is in sellable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance. There will be no restocking fee if the return is within 90 days from date of purchase. There will be a 15% restocking fee for returns after 90 days from date of purchase and within one year from date of purchase. Items more than one year from date of purchase are not returnable. Repair under Warranty Returns: Supplier Quartz will assist our members with their warranty repairs by sending them to our choice of warranty/repair centers. If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost. If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from Supplier Quartz to the customer. Be advised that the item will likely be returned disassembled. Out of Warranty but Repairable Returns: Supplier Quartz will be happy to help our members with their repairs by sending them to our choice of warranty/repairs centers. The item will be repaired without obtaining customer authorization provided that the repair charge is less than 50% of the price of new item and under $100.00. Repairs over 50% of the price of a new item or over $100 will require customer approval prior to repairs being performed. If an estimate is denied by the customer and the customer wants the item returned, the customer will be responsible for all charges from the repair center (diagnostic/estimate fees, shipping, and other charges) as well as the cost of shipping from Supplier Quartz to the customer. Be advised that the item will likely be returned disassembled.
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| Warehouse Teak |
- Shipping Policy
- ~ All Shipments Made By UPS
- ~ 2-3 business days
- In-Stock Policy
- ~ Usually 85% of products are in-stock at anytime
- Return Procedures
- ~ You must have a Return Authorization(RA) number before returning any merchandise to Supplier Teak. You can request an RMA# by entering an RA request under Seller Summary. You will need the Order Number, Product SKU, reason for return, and if it is a replacement or a credit. Once you have provided Doba with the appropriate information, we will contact you with an assigned RMA number via the email address in your account.
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| Warehouse Turquoise |
- Shipping Policy
- ~ All Shipments Made By FedEx, UPS Ground
- ~ 2-3 Business days for the tracking numbers
- ~ They also do not ship to Alaska or Hawaii.
- In-Stock Policy
- ~ Inventory is Stable
- Return Procedures
- ~ All sales are final.
No returns to Supplier Turquoise.
Manufacturer warranty only.
The only returns that Supplier Turquoise will take are in the event that the wrong item is shipped or the item was delivered damaged and signed for as damaged. Items that are defective may be returned provided their is a detailed explanation of what is defective. The supplier may direct you to use your manufacturer's warranty on some defective items.
There is a 15% re-stocking fee for any nondefective items returned or refused by ship to customer. These items will only be accepted and refunded if they are UNOPENED.
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| Warehouse Zulu |
- Shipping Policy
- ~ All Shipments Made By UPS
- ~ 4-5 Business days to ship out & receive tracking numbers
- In-Stock Policy
- ~ Usually 90% of products are in-stock at anytime
- Return Procedures
- ~ Merchandise must be returned in sellable condition (not opened or damaged) in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. A 15% restocking fee will be applied to returns received after 15 days. A 25% restocking fee will be applied to unauthorized returns and authorized returns received after 20 days. Product returns cannot be accepted after 30 days.
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